Training

New to IT?

This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.

The following subjects will be taught during this course:

  • Understanding the role of a Service Desk Support Technician
  • Understanding the terminology of Service Desk support
  • Learning how to record, update and document requests
  • Learning how to resolve any IT related incidents
  • Creating user accounts and resetting passwords
  • Learning how to upgrade several types of software

Our IT training program is designed to give new bees the IT knowledge and skills to stay current and get a desired role despise the their IT skills. Our industry leading trainers provide live training scenarios and issues to prepare you for your desired role.

Introduction to Support
  • First-Line Support
  • Ticket Management System?
  • Active Directory
  • Second-Line Support
  • Third-Line Support
  • Developing a Strategic Role
  • Integrating the Service Desk

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